01793 616677
Society of Professional
Mortgage Arrears
Counsellors

The voice for the profession of
        Mortgage Arrears Counselling

TREATING CUSTOMERS FAIRLY

SoPMAC adopts the FSA's core values on treating customers fairly. We thoroughly and tactfully fact find the borrowers situation through Counselling and complete a report that informs the lender(s) of their customers current situation and circumstances. We strongly suggest that the borrowers keep in touch with their lender(s) at regular intervals. We stress the importance of the following:-

By adopting these values, SoPMAC members will comply with Treating Customers Fairly as defined by the FSA as;

Outcome 1: Customers can be confident that they are dealing with a Society where the fair treatment of customers is central to the society's culture.
Outcome 2: Customers are provided with clear information and are kept appropriately informed before, during and after the appointment.
Outcome 3: Where Customers receive advice, the advice is suitable and takes account of their circumstances. Advice is limited to assisting with preparation of budgets and prioritising debts.

Feedback from borrowers is carefully monitored by the Society with a view to promoting, encouraging and maintaining the very best standards of Mortgage Arrears Counselling.